Shipping Info
Last updated: 02/27/2026
At Serelle, we are committed to delivering your order as quickly and safely as possible.
Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- During high-volume periods, processing may take slightly longer
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United States: 6–12 business days
⚠️ Shipping times are estimates and not guaranteed.
Delays may occur due to:
- customs processing
- carrier delays
- weather
- high seasonal demand
Shipping Costs
Shipping rates are calculated at checkout unless otherwise stated in promotions.
We may offer free shipping promotions from time to time.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear after shipment.
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
Serelle is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
📧 support@serellecosmetics.com
We cannot guarantee changes once the order has been processed.
Lost or Stolen Packages
Serelle is not responsible for lost or stolen packages marked as Delivered by the carrier.
If your package is marked delivered but not received, please contact the shipping carrier first.
If you still need help, reach out to us at:
📧 support@serellecosmetics.com
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and are not controlled by Serelle.
Contact Us
For any shipping questions, contact: